Privacy Policy
Effective Date: 05/09/2024
The given privacy policy (“Privacy Policy”) read in conjunction with the terms and conditions policy as displayed on Our Platform, establishes a legally binding agreement between the User and Refyne Tech Private Limited (“The Company”), a private limited Company registered under Companies Act, 2013, owning, running and operating the Website and Platform branded under the name ‘Refyne’ (“Platform”). Any reference in the form of “we”, “us” and “our” would hereinafter refer to the Company. Any person who accesses or uses the Platform shall be termed as the “User”, any reference to “You”, “Their”, “Them” shall hereinafter refer to the User.
Your access and/or usage of the Platform indicates that you have read, understood and agreed in full to this Privacy Policy.
In the pursuance of our legal commitments, we have drafted and displayed this Privacy Policy and You agree that any information You share with us, is only after voluntarily consenting to this Privacy Policy.
If You do not agree with this Privacy Policy, then please do not access or use the Platform.
What Personal Information May Be Collected
In the course of providing services, the Company may have to collect certain Personal Information from you. This information would, include the following:
• Personal Details: The Company may collect personal details including but not limited to name and age.
• Contact information: The Company may collect any contact information from You including but not limited to your address, email and telephone number.
• Information to provide the services: The Company may collect information regarding the business category, and company logo, in order to deliver You seamless services.
• Financial Information: Information pertaining to Your payment methods, card information etc. may also be collected.
• Other information: We may also collect information about the IP address and the browser you are using.
You agree and voluntarily consent to provide correct and accurate information. We shall not be liable for any inaccuracies in the information provided by You or any direct or indirect consequences of such inaccurate information. If we find out, either on our own or through any other means that You have provided false information, we shall be at liberty to restrict your access to the Platform and our services.
How does the Company collect the Personal Information
• Personal Information provided to the Company
We may ask for Your Personal Information including but not limited to your full name, contact details and birth date at the time of Your registration on the Platform. You willingly consent to provide the Company your Personal Information at the time of registration on the Platform.
• Personal Information collected automatically
Some data such as your browser type, internet protocol address used, your usage patterns may be automatically collected by the Company using cookies. Cookies are tiny pieces of information which a website sends to Your computer. We use Cookies to provide you with a more personalized experience on the Platform. You can change Your browser settings and choose to disable sharing of information through cookies. Sometimes, tracking pixels including but not limited to browser HTML pixels may be used to collect information about user behaviour on the Platform. Pixels are tiny units which measure the digital images and graphics you see on a website. You agree that Cookies and Pixels are used to improve your experience as an end-user and consent to the use of the same.
How Does the Company Collect Consent
The Company collects Your consent by giving to You a notice containing the following information:
• The personal data and the purpose for which the same has been processed;
• The manner in which You may withdraw Your consent.
• The grievance redressal mechanism and how You may exercise Your rights under the same
• The manner in which You may make a complaint to the Board
This notice shall be in a plain and easy to understand language and shall be available to You in any of the languages mentioned in the Eighth Schedule of the Constitution.
You can choose to give the consent on Your own or through a Consent Manager affiliated with the Data Protection Board.
What Purposes is the Personal Information Collected Used For?
The purposes for which the Company uses the data collected are:
• Verifying your identity: The contact details collected may be used to verify your identity. You agree that such verification is essential for the Company to run the Platform smoothly and to comply with its legal and other obligations.
• Personalizing your experience on the Platform: The information collected from you would help the Company in personalizing your experience and providing you a better and more efficient service.
• Improving the design and style of the Platform.
• Developing new products, features, services and functionality.
• Communication regarding marketing and promotion of products/services.
• To meet our government, legal and judicial obligations.
You agree that the aforementioned purposes are valid and give Your informed consent to the collection of Your Personal Information for such purposes.
How long will the Personal Information collected be retained by the Company?
Subject to applicable laws, any information that is provided by you may be retained by the Company, for as long, as is necessary for the fulfilment of the purpose for which it is collected.
Whom does the Company share Your Personal Information with?
The Company may share Your Personal Information, with:
• Third-party business partners: We may share your information with third-party business partners for the purpose of providing the Service to you. Those business partners will be given limited access to your information as is reasonably necessary to deliver the Service.
• Employees/Consultants: The Company may share your information with its employees and consultants.
• Compliance with law: The Company can share your information when compelled by a government agency, law, regulation, a court or other legal process.
You willingly and based on informed consent, agree to the sharing of your Personal Information with the aforementioned.
Rights of the User
You shall have the following rights under this Privacy Policy:
• Right to Request access to Your Personal Information: You may, at any point of time, after You have consented to the collection of Your Personal Information, access the same through the Platform.
• Right to Request correction of Your Personal Information: You may, during anytime, after You have consented to the collection of Your Personal Information, request us to correct or update the same, by sending an email to [insert email address]. You shall be solely responsible for the failure to get Your Personal Information corrected or updated.
• You may request us to delete Your Personal Information by sending us an e-mail on [Insert e-mail address].
• You may request us to restrict the processing of Your Personal Information or raise objections related to the processing of Your Personal Information.
• You may request that we transfer the Personal Information that We have collected to some other organization or directly to You.
We shall respond to Your requests within a minimum of 30 working days. In the event you choose to invoke any of the aforementioned rights, kindly inform us within a time period of 15 days after you provide the information to Us, failing which, We may not be able to entertain such requests.
Obligations of the USER
You represent and warrant to comply with the following obligations:
• comply with the provisions of all applicable laws as updated from time to time
• to ensure not to impersonate another person while providing Your personal data for a specified purpose;
• to ensure not to suppress any material information while providing Your personal data
• to ensure not to register a false or frivolous grievance or complaint with a Data Fiduciary or the Board; and
• to furnish only such information as is verifiably authentic, while exercising the right to correction or erasure under the applicable law.
• to update the Personal Data provided, as and when the same changes.
How do we protect your information?
We protect Your information by employing the following measures:
• We have put in place various physical and technical security measures to protect the Personal Information we collect from you.
• We require those with whom we share Your Personal Information to enter into confidentiality arrangements with us so that they do not disclose Your personal information.
• By complying with all applicable laws and regulations.
You acknowledge and agree, that the Company cannot possibly guarantee absolute protection against loss of information. As internet is susceptible to unforeseen security issues, we can only make reasonable efforts to protect Your Personal Information, but cannot give an absolute guarantee regarding the same. We shall not be liable in the event, Your Personal Information is unauthorizedly disclosed on account of improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss of information, or any security breach which is beyond the reasonable control of the Company.
Third Party Websites
Some content on the Platform may contain links to third-party websites or Platforms. If You choose to click on such links, You would be re-directed to a third-party website. Please note that, Our terms of use and privacy policy cease to apply as and when You are redirected to a third party website. You are advised to read the privacy policy of such third-party website before You submit any Personal Information on such a website. We shall not be responsible for any loss of information which may occur on such third-party websites. We are not liable to obtain your consent for third-party’s privacy policy.
Changes to Privacy Policy
There may be changes to this Privacy Policy from time to time. The last effective date shall be highlighted at the top of policy information.
Force Majeure
You agree that You shall not hold the Company responsible or liable for any non-performance of any obligations under this Privacy Policy, if such non-performance arises due to events including but not limited to:
• Floods, fire earthquakes or any natural disaster or acts of god.
• Riots, war or any such act of violence.
• Epidemics/Pandemics
• Riots, war or any such act of violence.
• Epidemics/Pandemics
• Unprecedented technical errors including but not limited to network errors, unforeseen down time of the internet and power outages affecting internet services
• Hacking
• Global internet shutdowns.
• Any change in applicable laws.
• Any other reason beyond the Company’s control.
Limitation of Liability
The Company shall not be liable for any indirect, consequential or remote damages arising out of or in connection with this privacy policy.
Governing Law and Jurisdiction
All matters, claims and any other such issues which may directly or indirectly arise from or in connection with this Privacy Policy shall be governed under the laws of India irrespective of its conflict of laws rules applicable to contracts to be performed within India. The courts at Bangalore shall have the sole and exclusive jurisdiction to hear all matters, claims or any such issues which may directly or indirectly arise from or in connection with this Privacy Policy.
Redressal of Grievances
In accordance with the Information Technology Act, 2000 and Rules made thereunder, and the Digital Personal Data Protection Act, 2023 the contact details for raising grievances, if any are provided below:
Address: Prestige Pegasus, Sarjapur - Marathahalli Rd, Ambalipura, Haralur, Karnataka 560103
Contact Number: 080-64899999
E-mail: support@refyne.co.in
You may file Your complaint or raise any queries/requests by sending an email to the aforementioned email address. Our Grievance redressal officer shall revert to Your complaint/query/request within the legally stipulated timelines.